Client Services

Advance and Onsite Receipt and Processing of Registrations

J. Spargo & Associates, Inc. receives attendee, group and exhibitor registrations via the internet, phone, fax and mail. 

  • Attendee, group and exhibitor registration can be made via internet, fax, mail and phone
  • Custom websites feature your logos, themes and colors
  • Live membership validation
  • Supports Customer Single Sign-on (SSO) Processes
  • Fully Customizable Databases with Unlimited Field Collection
  • Custom Online Reports Allowing 24 hour Access to Live Data
  • Customized Online Registration Management Tools for Exhibitors and Groups
  • Unlimited Discount and Promotion Codes
  • Set Capacity Limitations on Sessions, Social Events or Products
  • Upselling and other Marketing Tools
  • Track Allocation of Exhibitor Badges
  • Electronically Issue Exhibitor Guest Passes and Track Utilization
  • Track Issuance and Utilization of Complimentary Conference/Meeting Registrations
  • Automatic Waitlisting
  • Customizable Confirmations, Badges and Tickets
  • Seven Different Payment Options Integrated with PayPal
  • Combined Registration and Housing Processes
  • Itinerary/Schedule Builder
  • Financial Processing and Reporting
  • Automated Visa Letter Processing
  • Integrated CME/CEU Processing
  • Surveys and Evaluations
  • Certificates of Attendance
  • Integrated Onsite Messaging Systems
  • Trained, Professional Customer Service Agents

Reporting

Clients have access to intuitive online reporting tools 24/7.  J. Spargo & Associates, Inc. utilizes the latest versions of Crystal and SQL Reporting software to bring you the flexibility, reliability and accuracy you need.

  • Ad-hoc report generation
  • Custom Reports
  • Pace/Trend Reporting
  • Drill Down Demographic Reports
  • Financial Reports
  • Standard Pre-set Reports
  • Client Generated Email Confirmations
  • Client Access to Registration and Housing Records
  • Attendance Verification

Reports can be downloaded in six different formats: HTML, MS Word, MS Excel, PDF, ASCII, and XML.

Integrated CME/CEU Processing

The processing of CME/CEU credits and certificates is a natural "add-on" to the registration process.  J. Spargo & Associates, Inc.'s integrated CME/CEU processing tools gather session attendance information in restricted and unrestricted formats, calculates credit hours and generates certificates live via the internet during and post event.  CME/CEU applications are customizable to meet customer and accreditation requirements.

Automated Visa Letter Generation

Eliminate the burden of time consuming Visa letter production by using our online tools that generate automated Visa letters upon completion of the registration process. 

Itinerary and Schedule Builder

J. Spargo & Associates, Inc.'s itinerary and schedule builder can be integrated with the registration process or serve as a separate stand-alone tool attendees can access to plan their own personalized meeting schedule.  Dynamic drill down capabilities allow attendees to view session details, CME/CEU credit information, speaker details, event dates and times.

Attendees have unlimited access to their personalized schedule.  Additions, changes and cancellations can be made 24/7 via the internet.  Printable schedules and downloadable versions are available.

  • Use Itinerary/Schedule Builders as sponsorship and advertising opportunities.
  • Match session content with lists of exhibitors offering related products, systems and services.

Customizable Confirmations, Badges and Tickets

Confirmations

All attendee registration and housing confirmations are fully customizable to include show and/or association branding, sponsorship recognition, marketing messages, policies and any other information deemed necessary by the client.  All confirmations are generated in real-time and delivered via email to registrants. Confirmations are offered in HTML and text versions.

Badges and Tickets

All badges and tickets are customizable. This includes font size, information displayed on the badge, use of client logos, placement of text, badge sizes, badge/ticket stock colors, use of holographic foil stamps to prevent duplication of badges/tickets, application of RFID tags and a variety of badge holders including recycled and biodegradable products.

  • Sponsorship Opportunity
  • Event Branding
  • Marketing for Future Events
  • Incorporate Banner Ads and other Advertising Messages
  • Add Links to Association Web Pages

Financial Processing 

J. Spargo & Associates, Inc. is SAS70 Level II certified and a PCI Compliant e-commerce provider.  All online transactions are protected via Verisign SSL encryption technology.  All websites are reviewed and certified by HackerSafeTM 

  • Real-time credit card processing using PayPalTM PayFlowProTM
  • Batch Reporting
  • Customizable funds transmittals that include your GL codes to track allocation of revenues
  • Outstanding balance resolution
  • Refund processing
  • Financial inquiries
  • Credit card charge backs
  • Onsite cashier training, check-in and check-out
  • Fully bonded full-time accounting staff
  • Cash box preparation and safeguarding

Online Surveys

  • Program and Session Evaluations
  • Attendee Surveys
  • Exhibitor Surveys
  • Speaker/Program Participant Surveys
  • Online Result Reporting

 Customer Service Center

  • Professional customer service and data entry department staffed by full-time trained customer service professionals
  • All calls answered with scripted client specific greetings
  • Call center operational Monday-Friday (except U.S. Holidays) from 8:30 a.m. - 5:00 p.m. EST
  • KnowledgeBaseTM software enables representatives to pull up information by event, keyword, dates, location and more.
  • Dedicated, publishable "800" phone and fax numbers
  • All callers identified on phone screens for personalized service
  • Performance Standards that exceed national standards